FAQ - Frequently Asked Questions
1. What is Momenti?
Momenti is a contemporary jewelry brand inspired by timeless elegance and modern sophistication. Our pieces are designed for the fashion-forward individual who values quality and timeless style.
2. My order is a gift… Do you include price information on your packing slips?
Don’t worry, we never include the price on any of the packages that we ship out!
3. What materials do you use for your jewelry?
We use premium materials, including stainless steel, sterling silver, and genuine gemstones. Our products are also hypoallergenic and free from nickel.
4. Can I place a large order (for my clients, employees, etc)?
Yes! Please email us with information about what you would like and we’ll contact you as soon as possible.
5. Do you offer a warranty?
Yes, all Momenti products come with a one-year warranty against manufacturing defects. Please retain your purchase receipt for any warranty claims.
6. How long does shipping take?
Standard shipping typically takes 5-7 business days, while express shipping options are available for faster delivery.
7. What is your return policy?
We offer a 30-day return policy on unworn and undamaged items. Please ensure that the product is returned in its original packaging with all tags intact.
8. Do you offer same day local delivery?
No, sorry. The best we can do is we can sometimes ship the same day but shipping usually takes 6 to 12 days in the US and 7 to 19 days in the rest of the world.
9. Are there any physical Momenti stores?
Currently, Momenti is an online-exclusive brand. However, we are exploring opportunities to open flagship stores in the future.
10. How can I contact customer service?
You can reach our customer service team via email at support@bemomenti.com or visit our contact page.
11. Do you offer international shipping?
Yes, we ship worldwide. Shipping rates and delivery times may vary based on the destination.
12. How do I know my ring size?
Please refer to our detailed size guide, which offers step-by-step instructions to determine your perfect fit.
13. Is my payment information secure?
Absolutely. We use SSL encryption to ensure that all your payment details are safe and secure.
14. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email, which you can use to monitor the delivery status. You can also enter your tracking number on our tracking page.
15. Do you offer gift wrapping?
We don’t provide complimentary gift wrapping for the moment.